Early Literacy Skill Builder Series

Cancellation Policy

BOOKING, ATTENDANCE & CANCELLATION POLICY By booking any tutoring or small group services, all families agree to the following policies. Attendance & Scheduling • Sessions begin and end at their scheduled times. Sessions cannot be extended past the end time due to late arrival. • Late Arrivals: If a student arrives more than 10 minutes late, the session is considered a missed session and will be charged as completed. • Supervision: A parent or guardian must remain within close proximity during the virtual session to assist with behavior, attention, or technical needs. • Cameras: Cameras must remain on for the duration of the tutoring session unless otherwise approved. Students must remain visible on screen. • Learning Environment: Students should be in a quiet, well-lit area free from distractions with all materials ready. • Scheduling: All tutoring sessions will be scheduled by the provider after purchase. Cancellations & Rescheduling • Cancellations must be made at least 24 hours in advance. This allows the session time to be reopened for other families. • Rescheduling: Sessions may be rescheduled with at least 24 hours’ notice at no additional charge. • Late Cancellations (less than 12 hours’ notice): Charged as a full session. • No-Shows: Missed sessions without notice are charged as completed. More than two no-shows may result in loss of scheduling privileges. Refund Policy • All tutoring services, small groups classes, assessment components, sessions, and packages are 100% non-refundable. • ESA-funded sessions follow ESA guidelines and cannot be refunded or converted into other services. If you have questions, please contact us before scheduling your tutoring service. Package Terms • Packages must be used within 30 days of purchase. • Unused sessions cannot be carried over, transferred, or refunded.

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